Centrepoint is the UK's leading youth homelessness charity. Alongside its partners, Centrepoint support almost 15,000 young people every year and are campaigning to end youth homelessness by 2037.
Business Environment
Centrepoint run over 60 accommodation services in London, Sunderland, Manchester, Bradford and Barnsley and utilise a combination of permanent staff and temporary agency workers.
Challenge and Deliverables
When we started working with Centrepoint in 2019, the organisation didn’t have a relief team and didn’t have the necessary infrastructure to successfully establish and maintain a relief team. However, Centrepoint were keen to work with one trusted partner who could support their aspirations to establish and grow a relief team with the aim of reducing their reliance on agency staff.
Key objectives
- Provision of a robust operating platform to manage all workflow related transactions throughout the London services
- Deliver cost savings by ensuring the relief team is prioritised for work ahead of agency workers
- Deliver efficiency savings through administrative automations and on-line booking processes
- Utilise Axis VMS to provide agency shift cover when the relief team doesn’t have capacity
- Eliminate the use of non-PSL agencies
- Provide a digital timesheet system and monthly payroll file for relief team members
- Provide visibility and comprehensive reporting
- Simplify invoicing processes and provide consolidated invoices
- Harmonise and standardise all pay rates including relief workers and agency workers to improve the attractiveness of transferring from ‘temp to perm’
Outcomes and Achievements
All initial objectives have been achieved and Centrepoint now have a very successful relief team, which operates with ongoing infrastructure support from Axis Plus.
- Axis Plus has greatly improved visibility of work related transactions
- The Axis shift cover platform has hugely improved the efficiency of the booking system
- Axis VMS has reduced the number of agencies supplying into Centrepoint
- The use of agency workers has decreased by over 60%
- Shift fulfilment rates have improved and are now over 99%
- Standardised and harmonised pay rates have removed the barriers preventing the transfer of temp to perm
- Streamlined invoice processes and consolidated invoicing has minimised manual processes and created cost saving efficiencies
