Business Environment
Every year, Single Homeless Project helps over 10,000 Londoners who are either facing or experiencing homelessness. Through a combination of advice, support or accommodation, SHP aim is to reduce poverty, social exclusion and homelessness and to make a lasting improvement to the quality of life of their clients. SHP runs over 100 different projects in London and employs over 800 staff.
Challenge and Deliverables
Given the diverse and complex nature of SHP’s provision, their challenge was to find a trusted partner with in-depth knowledge of the sector but also with the experience and software to successfully deliver a number of key solutions.
SHP invited prospective bidders to present solutions designed to streamline the management of their contingent staffing and provide an efficient means to manage a high volume of ad hoc shift cover throughout London.
Key Objectives
- Provide a robust operating platform to manage all workflow related transactions across the organisation’s 100+ services
- Onboard SHP’s 200+ relief staff and night concierge workers
- Provide processes to continually onboard new relief workers and grow the bank
- Increase bank to agency ratio from 25% bank to 80% bank
- Deliver cost savings by ensuring the relief workers are prioritised for work ahead of agency workers
- Deliver efficiency savings through administrative automations and on-line booking processes
- Provide visibility and comprehensive reporting
- Simplify invoicing processes and provide consolidated invoices
- Onboard and manage SHP’s 15 staffing agencies – (vendor management)
- Harmonise and standardise all pay rates including relief workers and agency workers to improve the attractiveness of transferring from ‘temp to perm’
Outcomes and Achievements
The provision of a robust operating platform has had a positive impact on SHP by enabling significant quality improvements, cost savings and efficiencies throughout the organisation – Howard Rosenthal, Director of Human Resources and Organisational Development
- All workflow transactions have been greatly enhanced including the on-line booking processes, time and attendance, payroll and transactional visibility
- The booking platform has more or less eliminated the need for emails, telephone calls and spreadsheets
- Streamlined bank payroll processes and system generated consolidated invoicing has eliminated manual data entry
- Use of agency staff has reduced by over 40% by growing, prioritising and maximising the relief bank
- Successfully achieved the bank to agency ration of 80% bank
- Standardised and harmonised pay rates have removed the barriers preventing the transfer of temp to perm, thus reducing the number of vacant posts
