Business Environment
Every year, Evolve provide housing and support to over 1,000 people impacted by homelessness in London.
They deliver personal support built around each person’s unique strengths, aspirations and goals. By doing so, they help them to move away from homelessness and into independence, for good.
Every year, Evolve provide housing and support to over 1,000 people impacted by homelessness in London.
They deliver personal support built around each person’s unique strengths, aspirations and goals. By doing so, they help them to move away from homelessness and into independence, for good.
Challenge and Deliverables
Evolve Housing + Support had a specific list of objectives they wished to achieve in relation to outsourcing the management of their temporary staff bank. The objectives were designed to create cost savings and efficiencies in all areas of the organisation including operations, HR, finance and the relief bank.
Key Objectives
- Regulate and reduce agency spend
- Grow and maximise Evolve’s relief team
- Eliminate back to back shifts and excessive working hours
- Provide an efficient on-line timesheet system
- Create visibility across the organisation
- Reduce paperwork by providing one weekly invoice
- Collate and present monthly data to facilitate bank worker pay
- Present real-time reporting on-line related to cost savings
Outcomes and Achievements
Regulate and reduce agency spend
- Strict protocols were established to ensure the relief team were offered ad hoc shifts and line cover positions prior to going out to agencies
- Agency spend reduced by over 60% within 6 months
Grow and maximise Evolve’s relief team
Within 9 months:
- Evolve’s relief team hours increased by 275%
- The size of the relief team increased by 55%
Eliminate back to back shifts and excessive working hours
- Through system features and reporting back to back shifts and excessive hours have been elimionated
Provide an efficient on-line timesheet system
- On average 99.8% of timesheets are submitted and approved on time
- Automated processes provide real-time alerts when timesheets are submitted, approved and rejected
Create transactional visibility of all workflow processes
- Axis Plus provides ongoing visibility of hours worked and timesheet data for all bookings and shifts
Reduce paperwork by providing one weekly invoice
- Evolve receive one weekly invoice for agency hours, one monthly invoice related to bank management fees and a CSV file to facilitate locum worker payments
Present real-time reporting on-line related to cost savings
- Evolve has access to 23 different reports providing real-time data and analytics relating to relief team management, night rota scheduling, ad hoc shift cover, agency v bank shifts, self-bookings, timesheets, invoices and cost savings.
